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아마존 미국에서 레이저폰을 시켰는데 12월 4일 배송되었다고 뜨길래 배대지 확인해보니 없다....

뭘까 하고 아마존 고객센터랑 x도 안되는 영어로 구글번역기 열심히 돌려가면서 얘기하고 왔다.ㄷㄷㄷ....

대화내용은 여기 백업.

Chat

Sound

Me:Hi, my name is 뫄뫄. My order was shipped. But it did not arrive properly. Can you confirm this order?

You are now connected to Kim from Amazon.com

Kim:Hello, my name is Kim. I'm here to help you today.

I'll be happy to check this and rest assured that I will help you on this matter.

Nice to meet you, Lee, . Hope you are doing great!

By the way, thank you for being a Prime member.

Me::D

Kim:Just to make sure, may I ask if your order arrived damaged?

Me:Yes. I live in South Korea and I am using a shipping agency. But I checked with the shipping agency and it did not arrive properly.

Kim:My sincere apology for this matter.

To make sure were on the same page, may I ask if you are referring to your order of Razer Phone?

Me:I had arrived correctly when I ordered the same address before.

Yes

Kim:Thanks for confirming.

Upon checking on your order, I can see here that the order is eligible to be returned, you can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

I'd like to help you out regarding this matter, please let me know how to proceed.

I don't mean to rush you, however the chat has been idle for a few minutes, and I'm wondering if we're still connected.

Your chat has been idle for 5 minutes. If I don't receive a response within 2 minutes, I'll need to close the chat.

Me:My previous order was shipped and then 'Your package was delivered. It was handed directly to a resident. '

but now 'Your package was delivered. It was handed directly to a receptionist or someone at a front desk.

The delivery was signed by: Jon'

But I don't know 'Jon'

Kim:Just to make sure, have you received the package?

Me:I did not receive the result of checking with the shipping agency.

Kim:Thank you so much for confirming.

I would love to help you with this concern, however, I need to transfer this chat for better assistance. Please stay connected. It was a pleasure meeting you.

A Customer Service Associate will be with you in a moment.

You are now connected to Gaury from Amazon.com

Gaury:Hello, my name is Gaury. Please give me a moment to review the previous correspondence.

may i have the order id ?

Me:order number is 'ORDER # 112-8439556-4769025'

Gaury:i see it was delivered on December 4, 2017

Me:Yes, but is not arrived.

Gaury:in this case the investigation team will investigate within 72 and I request you to please contact us after 72 hours

Is there anything else I can assist you with today?

Me:hmm.. nothing :)

ah

Can I respond by email after 72 hours?

Gaury:yes sure

Me:ty :D

Gaury:You’re welcome. Is there anything else I can assist you with today?

Me:No, thanks :)

Gaury:It was a pleasure to assist you with this. Thank you for contacting Amazon.com. We hope to see you again. Please click "End Chat" to close this window.

Gaury from Amazon.com is onlineSecure Connection.